This Privacy Policy applies to all personal information collected by Tradehook (“we” or “our”). By accessing Tradehook’s websites or apps or using Tradehook’s products or services, including beta versions of those products and services, you consent to the terms of this policy and and agree to be bound by them. This policy is also incorporated by reference into the Tradehook’s terms and conditions, including any Tradehook’s Beta Tester Agreement, that apply to products and services provided by Tradehook.
The kind of Personal Information that we collect from you will depend on how you use the products of Tradehook. The Personal Information which we collect and hold about you may include:
Personal information about you may be collected by us in a number of ways, including over the phone and via email, from devices or browsers which you use to access our apps and webpages, other webpages, where we keep a record and a copy of your contact with us, where you submit information through web forms, by logging your IP address, collecting GPS data, by use of cookies, by recording phone numbers and email addresses from which you contact us, by any smart phone, browser plugin or other application we use which might collect information from the device or browser used by you and in other ways which rely on technical access to information available from devices and operating systems that you might use.
We may also obtain your personal information from our affiliates or advertising partners, clients, contractors, customers and other third parties such as survey or competition websites, marketing websites, any other websites accessible via our website that we consider helps us to deliver or advertise our services, understand online activity and collect information that we consider important to managing the quality or content of the services that we deliver.
Once we have collected your personal information, we may hold it electronically or in paper files.
We retain the right to use or disclose personal information about you that is required in the provision of information about or the promotion or delivery of Tradehook services (including by way of direct marketing through mail, email, SMS and any other electronic means) to our users and customers, such as newsletters, promotional materials or direct marketing campaigns relevant to the products and services that we offer. If you no longer wish to receive our direct marketing emails or SMS, please follow the Unsubscribe link or statement located in all emails or SMS that we send to you, or let us know by using the details provided in the section titled "Contact us" on the website Tradehook.com.au.
Your information may be disclosed to persons within Tradehook or any of its related bodies corporate for the purposes noted in the ‘Why we collect hold, use and disclose your personal information” section above.
We may also disclose your personal information to people or organisations outside of Tradehook for the purposes noted in the ‘Why we collect hold, use and disclose your personal information” section above and to other parties and for other purposes as specified below:
This may include:
Tradehook places a great importance on the security of all information associated with our customers and contractors. We have security measures in place to protect against the misuse, interference, loss and unauthorised access, modification or disclosure of personal information under our control. Tradehook retains the information you provide to us (including possibly your contact or bank account details) to enable us to provide our services to you, to assist you to provide services to your customers and to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.
No data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect user's personal information, Tradehook cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk.
We note that you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.
Tradehook is committed to maintaining accurate, timely, relevant, and appropriate information about our customers and web-site users.
To obtain access or seek correction of your personal information that we hold, please contact us using the details set out below in the section titled "Contact us". So long as your request for your personal information is in accordance with the Australian Privacy Principles, then we will give you access to that information.
You may request that inaccurate information will be corrected. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.
If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.
If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us at E-mail: support@tradehook.com.au .
We will investigate your complaint and attempt to resolve, within 30 days, any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person investigate your complaint.
If Tradehook changes its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. The privacy policy was last updated on the 10 April 2025.
If you require further information regarding our Privacy Policy, please contact us through the following means: Email us at support@tradehook.com.au.
